Who this policy covers

Redline is operated by Bookcicle, LLC. This policy covers Redline’s website, API, document comparisons, hosted viewers and related support. Contact privacy@bookcicle.com with questions or requests.

Information we process

We process the original and revised text or files you submit, comparison settings, results and requested artifacts. Account information may include your name, email, authentication details, API key records, subscription and billing records, and support messages. Technical and usage information may include IP addresses, browser and device details, request times, usage counts and security logs.

How we use information

We use this information to compare documents, deliver results and downloads, administer accounts and plans, measure usage, provide support, diagnose problems, prevent abuse and meet legal obligations. Where applicable, our legal bases include performing our agreement with you, legitimate interests in operating and securing the service, consent, and legal obligations.

No model training

Redline’s comparison engine does not use generative AI. Bookcicle does not use your comparison inputs or outputs to train, fine-tune or improve AI models. We may use operational information, such as usage counts and performance measurements, to maintain and improve the service.

Storage and retention

Both document uploads (/v1/redline/uploads, /v1/redline/documents) and hosted comparison artifacts (/v1/redline/comparisons/*) are stored in regional object storage within the caller’s routed deployment region (for example, eu-west-1 in Dublin for EEA, UK and Swiss callers). Standard temporary uploads and comparison artifacts are encrypted at rest and scheduled to expire after 24 hours, and encrypted idempotent retry responses are retained in regional object storage for seven days. For callers whose internal policies require zero post-response storage even within their local region, inline comparisons can be called with Cache-Control: no-store (with inline html or json output and without hosted_viewer or Idempotency-Key) so inputs and results are processed in memory and not retained in comparison caches or object storage.

Link and token expiration can differ from content retention. Expiration does not guarantee immediate deletion; cleanup may run later. Account, billing and security records are kept as needed to operate the service, comply with legal obligations and resolve disputes. Aggregated, anonymized operational data may be retained.

Providers and sharing

Service providers may process information on our behalf for hosting, payments, authentication, analytics and support, subject to appropriate instructions and safeguards. We may disclose information when required by law or necessary to protect rights and safety. Hosted viewer links and embed tokens are sharing credentials: anyone with a valid link or token may be able to view the associated comparison. Share them only with intended recipients.

Security, regional routing and international transfers

We use encryption in transit, encryption at rest for stored information and access controls. No service can guarantee absolute security. Redline routes inline text and document comparison requests to regional deployments in Europe (eu-west-1, Dublin), US West (us-west-1, California), US East (us-east-1, Virginia) and Asia-Pacific (ap-northeast-1, Tokyo) based on caller location, and returns the executing region in the x-execution-region response header. Account, billing, API key, idempotency-claim and numeric usage-quota metadata are replicated or coordinated across regions, including in the United States, without including document text. Where legally required for international transfers, we use applicable transfer safeguards, including Standard Contractual Clauses or other approved mechanisms. See our Security Policy and Regional Routing & GDPR documentation.

Your rights and choices

Depending on your location, you may request access, correction, deletion, portability, restriction or objection to processing, withdraw applicable consent, and complain to a data protection authority. Certain US state laws also provide rights to opt out of sale, sharing or targeted advertising and to appeal a denied request. We honor applicable opt-outs and Global Privacy Control signals where required. Send requests or appeals to privacy@bookcicle.com; we may need to verify your identity. See our Cookie Policy for browser storage choices.

Children

Redline is not intended for children under 13. Where a higher local age applies, users must meet that age or have the required parental consent. Contact us if you believe a child’s information has been collected.

Updates and contact

We may update this policy as practices or requirements change. Material changes will be communicated on the site or through other appropriate channels. Bookcicle, LLC: 373 S Willow St, Unit 240, Manchester, NH 03103, USA. Email: privacy@bookcicle.com.

Your agreement

These terms are an agreement between you and Bookcicle, LLC for Redline. By using Redline, you accept these terms. If you use it for an organization, you must have authority to bind that organization. Our Privacy Policy describes how we handle information.

Comparisons and review

Redline compares documents and text and may return redline markup, page previews, Word Track Changes downloads or hosted viewers, depending on the requested format and feature. Review every result before relying on it: extraction, formatting and comparison results can be incomplete or inaccurate. Redline does not provide legal advice or determine the legal effect of a revision. Rendered source pages are read-only; review decisions do not regenerate those previews.

Your content and permissions

You retain your rights in the documents you submit. You must have the rights and permissions needed to submit them and authorize their processing and any sharing you request. You authorize Bookcicle and its service providers to process that content to deliver the requested service. Do not submit content that violates law, infringes another person’s rights or contains malicious code.

Accounts, keys and shared links

Provide accurate account information and protect your login details and API keys. You are responsible for activity through your account and keys until they are revoked. Do not bypass usage limits, probe other users’ data or disrupt the service. Anyone holding a valid viewer link or embed token may be able to access that comparison. You are responsible for selecting recipients and protecting sharing credentials.

Plans, charges and cancellation

The purchase and account screens state your plan, usage allowances, limits, trial terms and applicable charges. You authorize the displayed charges and applicable taxes and must use a payment method you are entitled to use. Subscription renewal and cancellation follow the terms shown at purchase. Cancelling stops future renewal; it does not erase charges already incurred. Contact support@bookcicle.com about billing errors or failed delivery. Any non-waivable consumer rights remain in effect.

Service ownership

Bookcicle and its licensors retain rights in the Redline service, interface, software and branding. Your submitted content is excluded from that ownership. Third-party components remain subject to their applicable licenses; those licenses control for those components if they conflict with these terms.

Warranties and liability

To the fullest extent permitted by law, Redline is provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Bookcicle and its partners and licensors are not liable for indirect, incidental, consequential, special, exemplary or punitive damages, including lost data, business or profits. Bookcicle’s maximum aggregate liability arising from these terms or the service is US $100. These exclusions do not limit liability or rights that applicable law does not allow to be limited.

Responsibility for claims

To the extent permitted by law, you agree to defend and indemnify Bookcicle and its representatives against third-party claims and related costs arising from your breach of these terms, unlawful use of the service or infringement of others’ rights through content you submit.

Changes and termination

We may modify or discontinue features and suspend or terminate access for violations, abuse or other reasons permitted by law. You may stop using Redline at any time. Obligations concerning accrued charges, ownership, liability and disputes survive termination. Material changes to these terms will be communicated through the site or another appropriate channel; continued use after notice signifies acceptance.

Governing law and contact

These terms are governed by New Hampshire law, without its conflict-of-law provisions. Disputes are subject to the applicable New Hampshire state courts or federal courts in the District of New Hampshire, except where mandatory law requires otherwise. If a provision cannot be enforced, the remaining provisions remain in effect.

Contact Bookcicle, LLC at support@bookcicle.com or 373 S Willow St, Unit 240, Manchester, NH 03103, USA.

Cookies and browser storage

Cookies are small files stored by your browser. Redline also uses local storage and similar technologies to maintain sessions, remember preferences and support the service. Some storage expires with a session; other values remain until they expire or you clear them.

What storage is used for

• Essential: authentication, security and access to requested features.
• Preferences: theme, viewer choices and returning-user navigation.
• Measurement: usage and attribution identifiers that help us understand visits, service reliability and interactions.

Your controls

You can inspect, block or clear cookies and site storage through your browser’s settings. Clearing storage may sign you out or reset preferences; blocking essential storage may prevent features from working. Where applicable law provides an opt-out, contact privacy@bookcicle.com. We honor Global Privacy Control signals where required. Clearing storage does not cancel a subscription or delete stored comparison artifacts.

Privacy and updates

Our Privacy Policy explains how information is used, shared and retained. We may update this policy as practices change and communicate material changes through the site or other appropriate channels. Questions: privacy@bookcicle.com.

Data protection

We employ end-to-end encryption for connections to all service endpoints, and encryption at rest for stored information.

We use access controls. Redline’s comparison engine does not use generative AI, and comparison inputs and outputs are not used for model training. Our Privacy Policy describes storage and retention.

Access and shared comparisons

Keep account credentials and API keys private, revoke keys you no longer need, and share hosted viewer links or embed tokens only with intended recipients. A valid link or token may grant access to the associated comparison. Link expiration and content deletion are separate processes.

Monitoring and response

We monitor for unusual activity and use safeguards to detect and prevent unauthorized access and abuse. Security issues are investigated and addressed through our operational processes. If an incident requires notification under applicable law, we notify affected users through appropriate channels.

SOC 2 Status

Redline is actively working toward SOC 2 Type II readiness. We are currently reviewing our technical and operational controls, remediating identified gaps, and formalizing evidence collection and security processes. We have not yet completed a SOC 2 examination.

Report a security issue

Report potential vulnerabilities to security@bookcicle.com. Include enough detail to reproduce the issue, without sending unnecessary personal or document information. Avoid disrupting the service or accessing other users’ information. We investigate legitimate reports and take appropriate action.

Limits and updates

No system is completely secure, and we cannot guarantee absolute security. We may update this policy as our practices evolve and communicate material changes through the site or other appropriate channels. Redline is operated by Bookcicle, LLC.